SHIPPING POLICY | RETURNS AND EXCHANGES
Free Shipping Offer:
Retail Customers:
- We offer Free Shipping on retail orders over $75 in Canada *
- There is an option to pick up your order at our Roastery in Richmond BC. Please note that this pick up option is only available to customers living in the Greater Vancouver Area OR if you are in town and can swing by to pick up your order. If you choose this option and don't meet the criteria, we will contact you to cancel your order and process a new order with the appropriate shipping charges.
Wholesale Customers:
- We offer Free Shipping in Canada on wholesale orders over $500.
- For orders under $500, we offer flat rate shipping.
US Customers:
- We offer a flat rate shipping fee of $15 on retail orders over $75 in the Continental US. For orders under $75, we offer a flat rate shipping fee of $30 in the Continental US.
International Customers:
- We do not currently offer shipping internationally through our retail website. Please get in touch with us (call or email) so that we can find the best shipping price for you.
*The Details:
- Select the Free Shipping option at checkout.
- Free Shipping applies to pre-tax order total, after any discounts or promotions have been applied.
- Free shipping offer in Canada for both retail and wholesale orders does not apply to Nunavut, Yukon and NWT
- Free shipping in the US does not apply to Alaska and Hawaii
- If you require a guaranteed delivery date, you can call us, however free shipping will no longer apply.
Shipping and Handling Time:
Orders usually ship within 1-2 business days for both retail and wholesale orders. If for some reason the product is unavailable or there is a delay, you will be contacted within 24 hours of ordering.