How does a recurring subscription work?
When you purchase a recurring subscription the first payment happens on the day you place the order. Subsequent payments are automatic and scheduled based on the frequency that you choose to have the subscription delivered to you.
How do I cancel a recurring subscription?
You will first need to login to your account. Enter the email address you used to create the subscription & that you frequently use to place orders. Once you're signed in, on the following page select Manage Subscription. Select the option to cancel. Upon selecting this option, you'll be then asked to let us know why you've decided to cancel, with several options to choose from, or you can leave us a note. Confirm cancellation.
Is my credit card information secure with automatic payments?
Stripe payment gateway has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they make use of best-in-class security tools and practices to maintain a high level of security at Stripe.
When does my subscription start?
Your subscription starts the day you place the first order. If you wish to change the day that you receive your coffee, or the frequency of receiving the coffee you can always take care of that yourself in 'Manage Subscriptions' located in the footer of the website.
I'm going on vacation, can I put my subscription on hold while I'm away?
Yes, you can pause, skip, edit or cancel you recurring subscription at anytime - just head over to 'Manage Subscriptions'.